Drop the CSV
Upload or paste a macros export. Title/body columns auto-detect. Sample included.
ZENDESK · MACRO HYGIENE
Zendesk duplicate macros break agent search
Refund - damaged, refund damaged, Refund Damaged Item —
same intent, three titles. Agents pick the wrong one. Quality drifts. Governance never catches up.
The problem
Support and ops teams accumulate duplicate macros: same intent, different titles and bodies. Hard to search, harder to govern, impossible to keep consistent across agents. Spreadsheets don’t cluster near-duplicates. Waiting on admin cleanup doesn’t scale.
You need a pass that normalizes titles, groups exact and near-duplicate macros (including common support abbreviations), suggests canonical titles, and exports a pack the team can actually run — without uploading ticket content to another SaaS.
How Macrow helps
Macrow is a browser-local Zendesk macros CSV cleaner. Drop an export, auto-detect title and body columns, normalize titles, cluster exact and near-duplicates with suggestions, apply merges, and download a cleaned CSV plus Markdown summary for the team wiki.
Normalize + cluster
Canonical titles, support-abbrev near-dups, and clear merge suggestions.
Export clean
Apply suggestions, download cleaned CSV plus a Markdown pack for the wiki.
Private by default. Cleanup runs client-side — macros stay in the browser. Anonymous pageviews only (no file contents).